End-to-end process automation for service fulfillments for a multi-brand gadget retailer

End-to-end process automation for service fulfillments for a multi-brand gadget retailer

Challenge

Relying on a legacy CRM, Croma was unable to offer mobility extensions to their fleet of technicians. There was also a need to automate many of their service fulfilment processes to get better speed & efficiency in place.

Servify Approach

Servify's platform was configured to solve Croma's pressing needs, complete with mobility extensions. The platform was also integrated with existing CRM to enable a seamless flow of requests. This enabled the automation of the service fulfilment processes as well as preventing revenue leakages.

Results

The Service Network Management team became free from the mundane, monotonous & time-consuming tasks which are now automated. The network of partners expanded significantly within 6 months of implementation and process validations have resulted in enhanced revenues.

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