10.or Secure for 10.or smartphones Extended Warranty Plan (“Plan”)

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  1. The Plan
  2. These terms and conditions govern the support process for covered inherent mechanical and electrical breakdown/defects to the extent provided by the manufacturer’s warranty for Electrical / Electronic / Mechanical Products for 10.or Smartphones (“Covered Equipment”) through its official sales channels in India & in its original packaging. This plan is not valid for any products that are either refurbished or purchased by a customer post a return from the first customer, even in unboxed condition

  3. Plan Coverage Duration
    1. Coverage begins from the next day after the expiry of the original manufacturers warranty for the Covered Equipment and ends on completion of Twelve months the Plan start date (“Coverage Period”)
    2. The terms of this Plan, the original sales receipt for your 10.or device, and the Plan Confirmation are each part of your Plan
    3. The Extended Warranty coverage provided under the Plan is additional to the coverage provided by the manufacturer’s hardware warranty period
    4. Only one claim per Covered Device is allowed during the term of the plan. All subsequent claim requests shall be considered for paid repair only
  4. Coverage Details
    1. Beneficiary
    2. The purchaser of the Covered Equipment whose name is mentioned on the original invoice is the Beneficiary. The purchaser’s spouse, children, parents and siblings or the recipient of the Covered Equipment as a gift can also be the user of the Covered Equipment subject to the fulfilment of the conditions mentioned in the terms and conditions here. If the purchaser is a company, Beneficiary shall mean any representative/employee of the company authorised to use the Covered Equipment

      1. Extended Warranty Cover
      2. If the Covered Equipment is replaced under this Plan, the original equipment shall not be returned to the Beneficiary and only the replacement product is your (Beneficiary) property, and the coverage for the remaining period of the Plan shall expire after the replacement. Any such replacement will immediately terminate this policy with no refund of the premium and 10.or or Servify shall have no further obligations for the remainder of the term of this Plan. Due to technological advances, the replacement product may be of lower retail value than the original Product

        1. Covered Value
        2. Maximum Covered Value is equivalent to the original invoice value of the Covered Equipment as indicated in the original invoice at the time of purchase of the Covered Equipment. Claim limit is one repair instance (i.e. repair or replacement) of your Covered Equipment.
          The total of all benefits paid or payable under this plan while it is in force shall not exceed the original purchase price paid by the beneficiary for the Covered Equipment under this plan

          1. Scope Of Coverage

            Provided the Covered Equipment is handed over to Servify or its authorized channels in its entirety during the Claim Process & that the beneficiary has submitted the requirements as desired under the Plan and have purchased the Covered Equipment from official sales channels of 10.or in India, the following conditions would be covered:

            1. The plan provides cover for Extended Warranty which commences on the next day of expiration of Manufacturer’s Original Warranty for a period of 365 days thereon as per the plan

            2. The plan provides coverage for cost of parts and labor in respect of the Covered Equipment for covered inherent mechanical and electrical breakdown/defects to the extent provided by the manufacturer’s warranty for Electrical / Electronic / Mechanical Products manufactured in India or is legally imported in India & sold through Official Channels of 10.or and supported by an invoice & Manufacturer’s Warranty/Guarantee

            3. Plan Fee
              The Plan is complimentary for 10.or devices purchased while being an Amazon Prime Member

            4. Exclusions
              The Plan will not cover:

              1. Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers guarantee or warranty
              2. Non-operating and cosmetic damage to the Covered Equipment such as damage to paintwork, Product finish, dents or scratches
              3. Accessories used in or with the Covered Equipment unless covered under a separable warranty policy
              4. Replacement of any consumable item or accessory
              5. Normal wear and tear of items not integral to the functioning of the Covered Equipment
              6. Coverage will not under any circumstances, extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limiting to losses incurred due to any delay in rendering service related to this plan and loss of use during the period that the Product is at an authorized service centre and/or while awaiting parts
              7. Damage caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious damage, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion
              8. Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current
              9. Cost of removal or re-installation of the Covered Equipment
              10. Reception or transmission problems resulting from external causes
              11. Problems or defects not covered under the original Manufacturers Warranty / Guarantee
              12. Batteries, internal or external to the Covered Equipment
              13. Breakdowns caused by computer virus or realignments to Covered Equipment
              14. Recalls or modifications to the Covered Equipment
              15. Failure to follow the manufacturer’s instructions
              16. Costs arising from incorrect installation, modification or maintenance
              17. Costs if no fault is found with the Covered Equipment
              18. Costs arising from being unable to use the Covered Equipment or from damage which results from the Breakdown of the Covered Equipment
              19. Damage / failure caused before or during Covered Equipment delivery
              20. Use of batteries, charger and / or accessories not approved by the manufacturer, incorrect electrical leads or connection
              21. The cost of repairing, restoring or reconfiguring software
              22. Any consequential or incidental damages arising from the use or loss of use of the Covered Equipment
              23. If the Covered Equipment is sold by original buyer to other party
              24. If the Covered Equipment is moved out of the country of purchase, it will not be covered under this plan
              25. The Covered Equipment is not used in accordance with the manufacturer’s guidelines for Covered Equipment usage including but not limited to regular maintenance & up keep of the Covered Equipment
              26. Any accidental or liquid damage
              27. Damaged device where the IMEI cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.
            5. Special Exclusions
              Servify and 10.or shall not be liable in respect of loss or damage to Covered Equipment relating to or caused due to the following:

              1. Loss or damage due to any experiments or tests and/or alterations resulting in any abnormal conditions of the Covered Equipment
              2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is not accidental damage and which is covered within the manufacturer’s warranty during the coverage term of the Manufacturer’s Warranty
              3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
              4. Loss due to the Covered Equipment which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
              5. Loss due to deterioration or wearing away or wearing out of any part of the Covered Equipment that is caused due to or naturally resulting from its normal use or exposure
              6. Servify and 10.or shall not be liable for any loss or damage claim if:
                1. The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Covered Equipment and/or
                2. Due to the inability of the Beneficiary to submit any of the claim processing and claim payment documents required by Servify or the risk underwriter for processing the eligible claim
              7. The Plan shall also not cover a damage or loss:
                1. For compensation towards damage, if the said claim has already been availed once
                2. Damage claim amount has exhausted the Covered Value of the Covered Equipment
              8. In any action, suit or other proceeding where the risk underwriter or Servify alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Beneficiary

            6. Request Process
              In the event of a defect to the Covered Equipment, you (Beneficiary) are required to:

              1. Immediately inform Servify through the 10.or Care App or Servify Consumer Web Portal (me.servify.in) using your login credentials detailing the defect
              2. Submit all request related information as mentioned in the 10.or Care App while raising the request or within the timelines as mentioned in the App or communicated to You by Servify
              3. Do note that the 10.or Secure Plan is available only if the Beneficiary has purchased the 10.or smartphone while being a prime member on Amazon.
              4. Please note, You will not handover the Covered Equipment for repairs at any service center, including at any 10.or Authorised Service Center until confirmed by Servify. It is expressly stated that Servify or 10.or will not be held responsible for fulfilling any such requests where the Covered Equipment is handed over to a service center by You before the approval from Servify; any liabilities arising out of such request before the in-principle approval of the request from Servify will be solely handled by You at Your own expense
            7. Claim Fulfillment Process
              1. Servify or 10.or provides services through Pick/Drop Support (“PUDO”) Service for the Covered Equipment, for serviceable locations, for the rest you may visit the nearest Servify Authorized Service Centre. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the 10.or Care App or on its Consumer Web Portal about the status of the request and the next steps expected. Service will be performed at the Servify Central Service Hub location after verification of the entitlement and validity of the Plan. Once you are notified & that the service (either repair or replacement) is complete, you will promptly be notified via the 10.or Care App & Servify Consumer Web Portal. The repaired or replacement will be delivered to the address of initial pickup within the next working day of completion of repair or replacement. In case, the PUDO service is not available, You will have to send the dispatch on “To Pay” basis to Servify’s central service hub, details of which will be communicated to you accordingly by Servify
              2. Servify or 10.or reserves the right to change the method by which they may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in
            8. Your Responsibilities. To receive service or support under the Plan, you agree to comply with the following:
              1. Provide a copy of your Covered Equipment’s original proof of purchase, if requested
              2. Provide information about the reasons and causes of the defect to the Covered Equipment, if requested
              3. Provide identity proof if requested to verify Beneficiary of the Plan
              4. Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the damage and steps taken to avoid the damage, if required
              5. Follow instructions Servify gives you, including but not limited to refraining from sending Covered Equipment that is not subject to extended warranty as per the Plan and packing the Covered Equipment in accordance with shipping instructions
              6. Make sure to backup software and data residing on the Covered Equipment. DURING THE FULFILLMENT OF EXTENDED WARRANTY SERVICE SERVIFY OR THE AUTHORIZED SERVICE CENTRE (ASC) MAY DELETE THE CONTENTS OF THE COVERED EQUIPMENT AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASPs will return your Covered Equipment after the service event or provide a replacement unit as the Covered Equipment was originally configured, subject to applicable updates. Servify or the ASCs may install latest software updates as part of hardware service that will prevent the Covered Equipment from reverting to an earlier version of the Operating System. Third party applications installed on the Covered Equipment may not be compatible or work with the Covered Equipment as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
              7. Servify may cancel this Plan if service parts for the Covered Equipment become unavailable, upon thirty (30) days’ prior written notice or through a notification within the 10.or Care App. In such a scenario, the coverage of this Plan for future date stands cancelled and you will be offered alternate options, commercially reasonable as determined solely by Servify
            9. Transfer Of Plan
              The transfer of ownership of the Plan for the Covered Equipment from the Beneficiary to another party will render the Plan & its Coverage null and void

            10. Limitation Of Liability
              TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 10.OR, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIF ’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF 10.OR, SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE COVERED EQUIPMENT. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE

            11. General Terms
              1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
              2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
              3. You may be required to perform preventative maintenance on the Covered Equipment to receive service under the Plan, and update the 10.or Care App from time to time whenever there is a new version is available on the Google Play Store
              4. This Plan is offered and valid only if you are making a request in India
              5. This Plan is not offered to people under the age of 12. This Plan may not be available in all states, and is not available where prohibited by law
              6. In carrying out its obligations Servify or 10.or may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
              7. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under "https://servify.activ.space/privacy/
              8. Servify and 10.or have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify or 10.or regarding the processing of data, and Servify and 10.or will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact 10.or or Service at the support mediums provided such as support@servify.in or the call center number of 10.or
              9. The terms of the Plan, including the original sales receipt of the Covered Equipment and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
              10. Servify or 10.or is not obligated to renew this Plan. If either Servify or 10.or does offer a renewal, they will determine the price and terms
              11. There is no informal dispute settlement process available under this Plan
              12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
              13. These terms and conditions shall be governed by and construed under the laws of India
              14. These terms and conditions do not affect your statutory rights as a consumer
              15. Servify reserves the right, at its discretion, to change or modify, the terms of this Plan
            12. Support Contact Details
              1. Servify Customer Service Number: 1800 121 4984 (Toll Free)
              2. Servify Customer Service Email ID: support@servify.in