Section A (Accidental Physical & Liquid Damage)

  1. Damage Protection Plan (“Plan”)
  2. This risk underwritten accidental damage protection contract governs the support process for physical and fluid damages for under warranty smartphones (“Covered Equipment”) sold by its manufacturer’s official sales channels in India & in its original packaging. This plan is not valid for any products that are purchased by a customer post a return from the first customer & even in unboxed condition.

  3. Plan Coverage Duration
    1. Coverage begins upon activation of the Plan and ends on completion of Twelve months from date of activation of the plan
    2. This Plan can be purchased only within 15 calendar days of the original purchase of the Device
    3. The accidental damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty in the first 365 days post activation of the plan
    4. Only one claim per Covered Device is allowed during the term of the plan. All subsequent claim requests shall be considered for paid repair only
    5. In the event when beneficiary chose to opt to repair the device under Accidental Physical Damage Screen protection then cover for Accidental Physical and Accidental Liquid Damage Protection Plan shall remain in force until its maturity and provided Sum Insured not exhausted & vice versa as prescribe in the Terms & Conditions herein.
  4. Coverage Details
    1. Beneficiary
    2. The purchaser of the Covered Equipment whose name is mentioned on the original invoice is the Beneficiary. The purchaser’s spouse, children, parents and siblings or the recipient of the Covered Equipment as a gift can also be the user of the Covered Equipment subject to the fulfillment of the conditions mentioned in the terms and conditions here. If the purchaser is a company, Beneficiary shall mean any representative/employee of the company authorised to use the Covered Equipment

    3. Covered Value
    4. Maximum Covered Value is equivalent to the depreciated value of the Covered Equipment at the time of submitting a Claim for availing accidental damage protection as eligible under this Plan. Claim limit is one repair instance of your Covered Equipment. If the repair charges are more than the Covered Value, the Beneficiary may choose to bear the differential price for obtaining the repair as determined by the Apple Authorised Service Provider (“AASP”) of Servify, or receive the Covered Value as the complete settlement of the claim under this plan. The Beneficiary has to pay a Claim Processing charge of Rs. 1000/- in case of repair OR settlement of claim during any claim event. Alternatively, if Beneficiary opts for reimbursement, the applicable depreciated amount less the settlement amount of previous claims, if any & less the claim processing charges of Rs.1000/- will be returned to the beneficiary in the form of a voucher which can be reimbursed at any Ample store, as settlement subject to beneficiary returning the original device along with its original accessories and original box to Servify. In case the accessories along with the original box are not received by Servify, there will be a deduction of Rs 2000/- from the final settlement amount (including Rs 1,000 of the Claim Processing Fee)

    5. Scope of Coverage

      Provided the Covered Equipment is handed over to Servify or its authorized channels in its entirety during the Claim Process & that the beneficiary has submitted the documents as desired under the Plan and have purchased the Covered Equipment from official sales channels of original manufacturers in India

        The following conditions would be covered. If the Covered Equipment:

      1. Suffers accidental physical damage and/or such damage that causes Covered Equipment to stop working on normal usage
      2. Fails to work because accidentally fluid has entered its internal circuitry, resulting into stoppage of the Covered Equipment
      3. Suffers damage due to:
        1. Acts of god perils, fire, lightening and explosion
        2. Damage during riot, strike & malicious damage
  5. Exclusions
    The Plan will not cover:
    1. Any damage or claim reported within 7 days of activation of this Plan
    2. Plan purchased beyond 15 calendar days of purchase of the original device
    3. Any loss or damage under mysterious circumstances including lost or stolen
    4. Loss or damage due to Intentional act or willful neglect
    5. Loss or damage arising before/after Coverage Period
    6. Loss or damage not reported to Servify within 48 hours of the loss or damage to the Covered Device
    7. Any loss or damage due to hire or loan of the Covered Equipment to a third party
    8. Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
    9. Consequential loss of any kind or description including wear & tear, manufacturing defects
    10. Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
    11. Loss covered by supplier, dealer or manufacturer’s limited warranty
    12. Any loss effecting to SIM card and any ancillary products even if equipment results into complete stoppage of working
    13. Damage caused by (a) a product/ accessory that is not the Covered Equipment, (b) operating the Covered Equipment outside the permitted or intended uses described by the original manufacturer of the device, or (c) service (including upgrades and expansions) performed by anyone who is not an Authorized Service Centre (ASC) of the original manufacturer of the device, or any failure/damage caused outside the Indian territory
    14. Covered Equipment with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the original manufacturer of the device
    15. Covered Equipment that has been stolen
    16. Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports & not affecting the functionality of the covered equipment
    17. Defects caused by normal wear and tear or otherwise due to normal aging of the product
    18. Issues that could be resolved by upgrading software to the then current version
    19. Third-party products or their effects on or interactions with the Covered Equipment or the software
    20. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Covered Equipment
    21. Damage to, or loss of any software or data residing or recorded on the Covered Equipment
    22. Recovery and reinstallation of software programs and user data are not covered under this Plan
    23. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
    24. Costs implicitly or explicitly covered by any manufacturers, suppliers or repairers guarantee or warranty. Problems or defects otherwise covered under the original manufacturer’s Warranty/ Guarantee
    25. Recalls or modifications to the Product
    26. Accessories used in or with the Product
    27. Replacement of consumable item or accessory like, plugs, batteries, light bulbs, light covers, software and add-on options incorporated in a Product for which the Service Contract was purchased. Batteries, internal or external to the product
    28. Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current. Reception or transmission problems resulting from external causes
  6. Special Exclusions
    Servify shall not be liable in respect of loss or damage to Covered Equipment relating to or caused due to the following:
    1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Covered Equipment
    2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage and which is not covered within the manufacturer’s warranty
    3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
    4. Loss due to the Covered Equipment which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
    5. Loss due to deterioration or wearing away or wearing out of any part of the Covered Equipment that is caused due to or naturally resulting from its normal use or exposure
    6. Servify shall not be liable for any loss or damage claim if:
      1. The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Covered Equipment and/or
      2. The Plan is purchased for the Covered Equipment after 15 calendar days from the date of purchase of the Original Equipment
      3. Due to the inability of the Beneficiary to submit any of the claim processing and claim payment documents required by Servify or the risk underwriter for processing the eligible claim
    7. The Plan shall also not cover a damage or loss:
      1. For compensation towards damage, if the said claim has already been availed once
      2. In any action, suit or other proceeding where the risk underwriter or Servify alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Beneficiary

  7. Claim Procedure
    In the event of damage to the Covered Equipment, you (Beneficiary) are required to do the following things:
    1. An immediate intimation (not later than 48 hours from the date and time of damage) about the damage should be given to Servify via its support channels comprising of the App or Portal (me.servify.in) or Call Center Number (1 800 123 333 888) or email to claims@servify.in
    2. The event needs to be notified to Servify with cause or reason of damage & obtain service estimate towards damage
    3. Do not get the damaged Insured Equipment repaired unless intimated over helpline of Servify & further authorized by Servify
    4. Documents required during the claim: (1) Electronic claim form duly filled in with all the details of the damage, (2) ID proof, if required by the Insurer, (3) Purchase invoice, if requested by the Insurer
  8. Claim Fulfillment Process
    1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Covered Equipment, for serviceable locations, for the rest you may visit the nearest Servify Authorized Service Centre. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the claim and the next steps expected. Once you are notified & that the service (either repair or replacement) is complete, you will promptly be notified via the App & Servify Consumer Web Portal. The repaired or replacement will be delivered to the address of initial pickup within the next working day of completion of repair or replacement
    2. Servify or Ample reserves the right to change the method by which they may provide repair or replacement service to you, and your Covered Equipment’s eligibility to receive a particular method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in
  9. Your Responsibilities
    To receive service or support under the Plan, you agree to comply with the following:
    1. Provide a copy of your Covered Equipment’s original proof of purchase, if requested again
    2. Provide Original copy of the Job Sheet upon replacement/refurbishment of the device, if requested, which was obtained from authorized service center of the original manufacturer or Servify authorised service center
    3. Provide information about the reasons and causes of the damage to the Covered Equipment
    4. Provide identity proof if requested to verify Beneficiary of the Plan
    5. Respond to requests for information, including but not limited to the Covered Equipment serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Covered Equipment, any error messages displayed, actions taken before the Covered Equipment experienced the damage and steps taken to avoid the damage
    6. Follow instructions Servify gives you, including but not limited to refraining from sending Covered Equipment that is not subject to damage protection as per the Plan and packing the Covered Equipment in accordance with shipping instructions
    7. Make sure to backup software and data residing on the Covered Equipment. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE SERVIFY OR THE AASP MAY DELETE THE CONTENTS OF THE COVERED EQUIPMENT AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or AASPs will return your Covered Equipment after the service event or provide a replacement unit as the Covered Equipment was originally configured, subject to applicable updates. Servify or the AASPs may install latest software updates as part of hardware service that will prevent the Covered Equipment from reverting to an earlier version of the Operating System. Third party applications installed on the Covered Equipment may not be compatible or work with the Covered Equipment as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords
    8. Fill and submit the Claim Forms and the Declaration Form as required for submitting a valid Claim
    9. Providing any additional documents as may be required to determine the admissibility of the claim
  10. Depreciation Matrix
    The standard depreciation matrix applicable for this Plan is as below:
    Age of the Covered EquipmentDepreciation Applicable
    Upto 90 days from the date of purchase of the device10%
    Between 91 days – 180 days from the date of purchase of the device20%
    Between 181 days – 365 days from the date of purchase of the device30%

    Beyond Economic Repairs (BER): If the Covered Equipment is Beyond Economic Repairs, the applicable depreciated amount less the settlement amount of previous claim, if any & less the claim processing charges will be returned to you as settlement subject to you returning the original device along with its original accessories and original box to Servify. In case the original accessories and box is not received, there will be a deduction of Rs.2000/- from the final settlement amount

  11. Limitation of Liability
    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SERVIFY AND ITS’ EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE COVERED EQUIPMENT. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE
  12. General Terms
    1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
    2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
    3. You may be required to perform preventative maintenance on the Covered Equipment to receive service under the Plan, and update the Servify App from time to time whenever there is a new version is available on the AppStore or as advised on servify.in
    4. This Plan is offered and valid only if you are making a claim in India
    5. This Plan is not offered to persons who have not reached at least the age of 18. This Plan may not be available in all states, and is not available where prohibited by law
    6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
    7. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under servify.in/privacy/
    8. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the
      service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Service at the support mediums provided such as support@servify.in or the call center number of Servify.
    9. The terms of the Plan, including the original sales receipt of the Covered Equipment and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
    10. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms
    11. There is no informal dispute settlement process available under this Plan
    12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed & or revised from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect. Servify & Apple Authorised Sales/Service Channels (APR/AAR/AASP) does not own the responsibility of the communication for the changes made if any. Revisions in the terms & conditions, if any will be updated on our website (T & C link to be shared)
    13. These terms and conditions shall be governed by and construed under the laws of India
    14. These terms and conditions do not affect your statutory rights as a consumer
  13. Important Information:
    1. This Agreement shall be governed and interpreted by, and construed in accordance with, the substantive laws of India and, subject to the arbitration agreement, only the courts of Mumbai shall have exclusive jurisdiction
    2. Any communication in respect to this policy may be sent to Service Lee Technologies Private Limited. Service Lee Technologies Private Limited
    3. 1022, 2nd Floor, Building No.: 10, Solitaire Corporate Park, Andheri-Kurla Road, Andheri – East, Mumbai – 400 093, Maharashtra, India Tel 1 800 123 333 888 Business Hours 10am-8pm email support@servify.in
  14. Support Contact Details:
    1. Servify Customer Service Email ID: support@servify.in
    2. Servify Claims Email ID: claims@servify.in
    3. Servify Customer Service Number: 1 800 123 333 888 (All days, 9am to 9pm)
  15. Section B (Screen Damage Protection Plan)

  1. Screen Damage Protection Plan (“Plan”)
  2. This accidental screen damage protection contract governs the registration and support process for screen (also referred to as display, touch screen, touch panel) damages for Apple iPhones (“Device”) sold by Apple Premium Reseller (“APR/SAT/AMR/MONO”) channels in India & in its original packaging as approved by Apple India Private Limited (“Apple”) and purchased by an eligible Customer. This Plan is not valid for any devices or products that are purchased by a customer post a return from the original customer, and even in unboxed condition or from any other sales channels other than APR/SAT/AMR/MONO channels in India. Service Lee Technologies Private Limited (hereafter “Servify”) reserves the right to discontinue the Plan without any prior notice and at its own discretion.

  3. Plan Coverage Duration
    1. Coverage begins upon date of purchase or activation of the original Device whichever is earlier and ends on completion of first Six months (180days) from the activation date or the purchase date of the original Device whichever is earlier
    2. This Plan can be purchased only within 15 calendar days of the original purchase of the Device or activation of the Device, whichever is earlier
    3. The accidental damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty in the first 365 days post activation of the original device
    4. Only one claim per Covered Device is allowed during the term of the plan. All subsequent claim requests shall be considered for paid repair only
    5. In the event when beneficiary chose to opt to repair the device under Accidental Physical and Accidental Liquid Damage Protection Plan then cover for Accidental Physical Damage Screen protection shall remain in force until its maturity and provided Sum Insured not exhausted & vice versa as prescribe in the Terms & Conditions herein
  4. Coverage Details
    1. Beneficiary
    2. The purchaser of the Covered Equipment whose name is mentioned on the original invoice is the Beneficiary. The purchaser’s spouse, children, parents and siblings or the recipient of the Covered Equipment as a gift can also be the user of the Covered Equipment subject to the fulfillment of the conditions mentioned in the terms and conditions here. If the purchaser is a company, Beneficiary shall mean any representative/employee of the company authorised to use the Covered Equipment

    3. Covered Value
    4. Maximum Covered Value is equivalent to the display replacement cost of the device at the time of submitting a Claim for availing accidental physical display damage protection as eligible under this Plan. Claim limit is one repair instance of the Device during the term of the Plan
      In the event when the damage is reported in the first 180 days of the Plan initiation and when the generated estimation of the device insured is more than the Covered Value of Accidental Physical Screen protection cover, then beneficiary to be given below choices
      ● Opting for Accidental Physical Screen Protection Cover under this Plan and may choose to bear the differential price for obtaining the repairs as determined by the (“AASP”) Apple Authorised Service Provider.
      ● Opting for Accidental Physical and Accidental Liquid Damage Protection Plan cover under this Plan and may choose to bear the differential price for obtaining the repairs as determined by the (“AASP”) Apple Authorised Service Provider. Alternatively, the beneficiary may opt for reimbursement and the modality of settlement of such a claim to be applicable as mentioned hereinabove.

    5. Scope of Coverage

      Provided the Covered Equipment is handed over to Servify & or its authorized channels in its entirety during the Claim Process & that the beneficiary has submitted the documents as desired under the Plan and have purchased the Covered Equipment from official sales channels of original manufacturers in India

        The following conditions would be covered. If the Covered Equipment:

      1. Suffers accidental physical damage and/or such damage that causes Covered Equipment to stop working on normal usage
      2. Fails to work because accidentally fluid has entered its internal circuitry, resulting into stoppage of the Covered Equipment
      3. Suffers damage due to:
        1. Acts of god perils, fire, lightening and explosion
        2. Damage during riot, strike & malicious damage
  5. Exclusions
    The Plan will not cover:
    1. Accidental liquid damage is not covered under this plan
    2. Claim on the device which is not activated /unbricked
    3. Plan purchased beyond 15 calendar days of the purchase or activation of the original device
    4. The other exclusion mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan coverage period
  6. Special Exclusions

    The other exclusion mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan coverage period

  7. Claim Procedure

    The other exclusion mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan coverage period

  8. Claim Fulfillment Process

    The other exclusion mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan coverage period

  9. Your Responsibilities

    For detailed on terms and conditions of Loaner phone (Stand-by device) as a service rendered under (Accidental physical damage screen protection ) Section B of this Plan for the first six months from the Plan activation date, please refer “Annexure A” (Loaner Agreement)

    The remaining section of the policy remains unchanged & in force during the coverage period, with respect to the accidental physical screen damage screen protection & it is mentioned hereinabove (Section A of the document).

  10. Limitation of Liability

    The other exclusion mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan coverage period

  11. General Terms

    The other exclusion mentioned hereinabove (Section A of the document) to remain unchanged & in force during the Plan coverage period

  12. Support Contact Details:

    The contact details remain unchanged & in force with respect to the Accidental physical damage screen protection as mentioned herein above (Section A of the document).

  13. Annexure A:
    Loaner Phone Agreement (“Loaner Agreement”)

    Service Lee Technologies Private Limited. (“Servify”) is pleased to extend the offer of a loaner phone to the Customer while service is performed on their current Device (“Device”). By taking possession of the equipment identified in section 1 (“Loaner Phone”) and signing this Loaner Agreement, Customer agrees to all the terms and conditions listed below:

  1. Loaner Phone. Customer acknowledges receipt of the Loaner Phone listed below which, at Servify’s discretion, may be new or refurbished or of the same make or brand or otherwise, and agree to return it to Servify at the time of Delivery of the repaired Device or (ii) upon Servify’s written request to do so (each, a “Return Date”):
    1. The Serial Number of the Loaner Phone is listed on the Servify Platform for the service on Customer Device.
    2. From the date on which Customer receives the Loaner Phone through the Return Date, title to the Loaner Phone shall at all times remain vested with Servify.
  2. Failure to Return Loaner Phone. In the event that Customer fails to return the Loaner Phone to Servify by the Return Date (i) all right, title and interest in the Customer Device shall automatically vest in Servify and that the Customer hereby transfers, assigns, and sets over unto Servify, the Customer Device, and Servify may use or dispose of the Customer Device as Servify sees fit; and (ii) Customer will obtain full ownership rights in the Loaner Phone and accept the Loaner Phone provided to them as a full replacement of the Customer Device. However, the Customer accepts that none of the original terms of sale, including the remainder of any Warranty terms still in effect, that applied to the Customer Device shall not continue in force and shall not apply to the Loaner Phone.
  3. Extended Return Date. Customer may submit a request to Servify for an extension of up to five (5) days beyond the standard return period which is typically the period which Servify or Apple Authorised Service Provider takes to repair the Device. Customer may submit a request for the extension by contacting Servify at the given support numbers or email identities or Servify Platform through which the Loaner Phone was provided. Upon approval of the five (5) day extension, the extended date will become the Return Date for purposes of these terms, and Customer will be required to return the Loaner Phone by that extended Return Date. All of the terms set forth in this Loaner Agreement will apply to that extended Return Date.
  4. Replacement. In certain cases, Apple may, at its own discretion, decide that replacement of the Customer Device is required (e.g., where repair is not possible). Upon its decision to replace the Customer Device: (i) Customer will return the Loaner Phone to Servify and collect the replacement Device, for which all original terms of sale that applied to the Customer Device, including the remainder of any warranty terms still in effect will apply, except the benefits under the Plan; (ii) provided that Customer returns the Loaner Phone, Customer will obtain full rights of ownership in the replacement Device, and (iii) all right, title and interest in the Customer’s original Device shall automatically vest in Apple and Customer hereby transfers, assigns and sets over unto Servify, the original Device, and Apple may use or dispose of the original Device as Apple sees fit.
  5. Safeguarding. Customer must take reasonable and prudent precautions to protect the Loaner Phone against damage, loss, or abuse while in their care, custody, and control. If the Loaner Phone is lost, stolen or damaged, Customer must notify Servify immediately. Only Servify may service the Loaner Phone. Customer may be held responsible for repair or replacement costs as determined by Servify if the Loaner Phone is lost, damaged, or stolen while on loan or is repaired by any other party other than Servify.
  6. Permitted Use. The Loaner Phone is to be used solely by Customer and the designated Customer while Customer Device is being serviced by Servify (“Service Period”). Customer must not use the Loaner Phone for any unlawful purpose. Only software with valid licenses should be loaded on the Loaner Phone.
  7. Delete Files upon Return of Loaner Phone. Customer acknowledges that before returning the Loaner Phone, they are responsible for erasing all files, including personal and/or confidential files and data, created by them. Therefore, should they wish to retain any files they created, they should backup their files using iTunes or other similar file management capabilities so that the files can later be transferred to their repaired or replaced Device. Customer is responsible for removing and storing any such files prior to returning the Loaner Phone. Servify is neither responsible nor liable for any files or data remaining on, or erased from the Loaner Phone, following its return.
  8. Installed Software. Customer acknowledges that all software provided with the Loaner Phone is licensed specifically to this Loaner Phone and they will not remove it. Customer also agrees not to copy or otherwise reproduce, reverse engineer, disassemble or decompile any software, the equipment, or components provided with the Loaner Phone.
  9. Servify Liability. To the fullest extent permitted by law, Servify will not be liable for any consequential, incidental, indirect damages arising out of these terms or the use of the Loaner Phone, including without limitation any losses of or affecting Customer’s personal property, software or data.
  10. Governing Law.

    This Loaner Agreement is governed by the laws of India and courts of Mumbai will have exclusive jurisdiction over it.

    The undersigned has read and understands this Agreement and hereby acknowledges receipt of a copy.

    Customer Signature :

    Date :

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