Servify

We enable consumer happiness
across the product life-cycle

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I am a consumer
& I want support for

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I am an enterprise & I want to enable happiness for my Consumers

We are building World’s most advanced

Consumer Happiness Eco-System

Platform

Pre Market

Pre-shipping Product Diagnosis

Market Place

Demand Visibility

Point of Sale Management

e-Commerce

After-sales Service

Warranty & Claims Management

Field Service Management

Workshop Management

End of Life

Trade-in & Buyback

eRecycle

Consumer Assistance

Self Care & Proactive Assistance

Engagement & Communication

Logistics Support

Smart
Tools

Smart Product Diagnosis

Chatbot Beta

Queue Management

Warranty
& End of Life

Warranty & Protection Plans

Trade-in & Upgrade Programs

Servify Forever Plans

End to End
Consumer eXperience Management

Operational Support

Parts & Inventory Management

Returns Management

eCommerce & Trade-in

After-Sales Service Operations

Repair Management

Call Centre Support

Social & Email Support

Introducing world’s smartest
After-sales Service Intelligence

360.AI ^Beta

Empathy driven deep machine learning
Proactive consumer assistance
Predicts possible CX failures
Anticipates and pre-empts Frauds

Delivering consumer happiness
across the entire product life cycle

Discovery

Enabling discovery of the best fit new products based on consumers demographics, current products & their usage.

Purchase

Provide best value to your consumers through easy buybacks, authorised protection plans and genuine accessories.

On-boarding

Seamless on-boarding through paperless warranty activation, product installation & demonstration.

Usage

Help your consumers get the best out their products through usage tips, increase product uptime and reduce NTF issues through smart diagnosis and quick fixes.

Service

Provide quick and hassle-free service experience through omni channel self-care interfaces and end-to-end service delivery platform which includes Claims Management, Logistics Support, Workshop & Field Service Management and integrated payment gateways.

End Of Life

Provide best value of the EOL products or simply enables your consumers to dispose the device in eco-friendly manner

Case Studies

Delivering superior Customer eXperience to OnePlus users in North America through end-to-end device care program management

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