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Device Assistance

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Your Device

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Get Most Out Of
Your Devices

Your one stop destination for tips, tricks & latest news about your devices

Diagnose
Your Smartphone

Choose to run full or custom diagnosis of your device through Servify App

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Service for Devices

Ensure that your devices get the brand authorized care they deserve

eRecycle For a
Better Environment

Submit an iPhone you no longer use, for eRecycling

End-to-end Device
Management Platform

Manufacturing
Management

  • Pre-shipping Diagnostics

Distribution
And Retail

  • Demand Visibility & Distribution Solutions
  • Retail Sales Force Management

Customer Experience
And Engagement

  • Pro-active Consumer Assistance
  • Warranty Management
  • Device Protection & Extended Warranty
  • Remote & On-device Diagnostics

Post Sales Service

  • Partner Management
  • Service Request Management
  • Service Parts Management
  • Reverse Logistics Management

End of life Management

  • eRecycle Solutions
  • Buyback solutions

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Servify
Victories
4.42Average Service Rating

Servify
Leadership

  • Sreevathsa Prabhakar

    Sreevathsa PrabhakarFounder

    With over 2 decades of experience working with & for top brands like Nokia, Tata, Samsung and Apple, Sreevathsa is a service aficionado with an incredible eye for detail. He founded TSS (The Service Solutions) in 2009 to deliver his brand of technology driven Customer Service. TSS was later acquired by B2X, a German headquartered global Customer Care Company. Sreevathsa is also the Chairman & Strategic Advisor of B2X India Board. Sreevathsa’s strong entrepreneurship & leadership skills along with deep customer centricity have propelled Servify to be the one of the most promising tech startups in India.

    LinkedIn
  • Karim Barkawi

    Karim BarkawiStrategic Advisor & Angel Investor

    Karim Barkawi is the Founder & CEO of the Barkawi Group. With its companies Barkawi Management Consultants, B2X, Teqport, Teqcycle, Star/Trac and Next Generation Mobility, the Group offers innovative solutions in consulting, recycling and mobility. Karim Barkawi grew up in Germany, Egypt and the USA and is a graduated aerospace engineer. Karim partnered with Sree in his journey of Servify from day 1, and is a strategic advisor to Servify in its growth ambitions; beyond India.

  • Thomas Muller

    Thomas MullerDirector & Angel Investor

    Thomas served in a number of senior management positions at Nokia Networks, NSN and Nokia, including Head of Logistics for Central Europe, Head of Mobile Network Deployment Business for Europe, Director of Nokia Networks and NSN’s global Hardware Services business, and Senior Director Care Operations. Thomas redesigned and restructured the global Care Operations in over 100 countries within 30 months, leading to major improvements in Customer Experience, KPIs, and Cost Savings. Before joining Nokia Networks in 1993, Thomas was responsible for implementation, maintenance, repair & overhaul of mission critical communications and computer systems for German Military (NATO), where he was an officer. Thomas joined B2X in 2011 to lead their Global Operations and later led the Corporate Development role until 2016. Thomas partnered with Sree in his journey from day 1, including being the other director of the Company representing the board.

    LinkedIn
  • Mahesh Patil

    Mahesh PatilChief Marketing Officer

    Mahesh delivered results on mission critical marketing projects for leading global brands such as Samsung, Idea Cellular, Renault, HDFC Bank, Bloomberg, GSK and more during his stint prior to Servify, also working across global markets like the USA, Southeast Asia and India. After 12 years of a successful design career, he crossed over to marketing and has a proven track record of managing brands from the client side as well as from the agency side. Mahesh’s goal is to establish Servify as the ‘go to’ brand for managing devices and appliances in consumer’s minds and to establish the Servify platform as the most reliable technology solution across the device lifecycle for the ecosystem partners.

    LinkedIn
  • Sumeet Chandhok

    Sumeet ChandhokVice President – Technology

    Sumeet carries 19+ years of experience in the Technology space, in both Products and Services organizations across a host of industry verticals like Media & Content, Real Estate, Jobs, Sports. His experience spans across India, US and UK geographies with companies like AOL (Oath), Shine (HT), HCL Technologies (Manchester United) and others. He leads Servify’s technology initiatives to guide, innovate and improve the Servify’s platform and its tech offerings.

    LinkedIn
  • Swapnil Godambe

    Swapnil GodambeDirector – Engineering

    Swapnil has over half a decade of experience in building and deploying end-to-end mobility systems; also being one of the first mobile developer in the country. His thorough knowledge of the Android and iOS systems has helped Servify to become the most trusted device ownership platform in a very short time. Swapnil’s quick learning and problem solving abilities have made him one of the most reliable team members and mentors within Servify.

    LinkedIn
  • Gurudatt Bhobe

    Gurudatt BhobeDirector - Data Science

    Gurudatt spent 12 years helping teams become data-driven, including Fortune 500 companies like Merck and Baxter. He was previously the Co-Founder of a Silicon Valley AI startup SupplyAI where he led creation of the technology and the machine-learning platform. At Servify, Gurudatt helps in simplifying large data for understanding trends and applying machine learning to enhance systems and processes.

    LinkedIn
  • Chandresh Rao

    Chandresh RaoDirector – Key Accounts

    With over 28 years in the service industry, Chandresh is a professional with a vast experience in the after sales service industry. With this prowess, he has held leading positions at Voltas Ltd., Godrej & Boyce Mfg. Co. Ltd & Smiths Detection. Chandresh’s rich experience has helped him play a crucial role in managing Servify’s key OEM accounts & explore new strategic business possibilities with these accounts.

    LinkedIn
  • Sriram J

    Sriram JDirector – Logistics Operations

    Sriram is a process-oriented and self-driven individual with a career spanning more than 20 years. He has built many successful Field Service Operations teams and has also set up Outsourced Backend Operations teams from ground up for companies like Xerox, Tata Teleservices, Bharati Airtel and Sulekha. Adept at Strategic Planning, Service Operations, Vendor Management and Materials Management, Sriram leads Field Logistics Operations for Servify, also called as ‘ServiFLY’. His core objective is to make ServiFLY, the most preferred choice for brands when it comes to reverse logistics in terms of reliability, performance and costs.

    LinkedIn
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