Nokia Comprehensive Protection Plan

(3 Year Accident and Liquid Damage Protection Plan + 2 Year Extended Warranty Plan)

  1. The Plan
    This accidental damage protection and extended warranty service is brought to you by Servify (Service Lee Technologies Pvt Ltd) and governs the support process for accidental physical and fluid damages and the Extended Warranty program governs the support process for mechanical and electrical breakdown/ defects to the extent provided by the Manufacturer’s Warranty for Electrical / Electronic / Mechanical Products for Nokia 5 Mobile devices manufactured by HMD Global Oy and its subsidiary HMD Mobile India Pvt limited (“Covered Device”)
  2. Plan Term

    Benefits under the Accidental Damage Protection Plan begins from date of purchase of the Device and ends on completion of 3 Years from date of purchase of the Device
    Benefits under the Extended Warranty Plan begins from the next day after the expiry of the Manufacturer’s Warranty on the Device and ends on completion of 3 Year from the date of purchase of Device (“Plan Term”)
  3. Plan Eligibility
    The benefits under the accidental damage protection Plan and extended warranty is additional to the benefits provided by the manufacturer under Manufacturer’s Warranty
  4. Plan Details
    1. Customer
      The purchaser of the Registered Device whose name is mentioned on the original invoice is the Customer. The purchaser’s spouse, children and parents can be the users of the Registered Device. If the purchaser is a company, Customer shall mean any representative/employee of the company authorized to use the Registered Device.
    2. Benefits Value 

      1. For Accidental Damage Protection Plan, Maximum Benefits Value is equivalent to the depreciated value (as described in Point 10 below) of the Registered Device at the time of submitting a Damage Repair Request for availing accidental damage protection as eligible under this Plan. Limit is one (1) repair instance of your registered device, subject to the maximum eligible Benefits Value at the time of submitting a request. If the repair charges are more than the Benefits Value, the Customer will have the option to bear the differential price for obtaining the repair as determined by the Authorised Service Provider (“ASP”). There is a Processing Fee of Rs. 500/- charged during a repair event. Alternatively, if Customer opts for refund, the applicable depreciated amount will be returned to the Customer less Processing Fees of Rs.500/- as settlement subject to Customer returning the original Device along with its original accessories and original box to Servify.
 

      2. For Extended Warranty, Maximum Benefits Value is equivalent to the original invoice value of the Registered Device. The Benefits Value at any given point of time will be calculated by subtracting the repair costs of all the subsequent repair service requests, if any, from the Invoice Value of the Registered Device. Unlimited number of Repair Requests up-to the Benefits Value or one instance of replacement of your Registered Device can be availed under the Plan. 

    3. Beyond Economic Repairs (BER)
      If the repair cost of the Registered Device is more than the Benefits Value of the Registered Device, then the repair request will be determined as Beyond Economic Repairs (BER). In case of BER, the applicable eligible amount will be returned to you as settlement subject to you returning the original Registered Device along with its original accessories to Servify. In case the original accessories are not returned, then Servify may deduct Rs.500 (Five hundred only) from the amount payable by Servify for each accessory that’s not returned as supplied with the Device as part of its original packing.
    4. Scope of Service under the Plan

      Provided the Covered Device is handed over to Servify or its authorized channels in its entirety during the Damage Repair Request Process & that you have submitted the documents as desired under the Plan and have purchased the Covered Device from official sales channels of Nokia branded mobile devices in India, the following conditions would be covered

      1. Inclusions
        1. Suffers accidental physical damage and/or such damage that impairs the normal usage of the Registered Device
        2. Fails to work because accidentally fluid has entered its internal circuitry, touch panel, sub-board or battery, resulting into stoppage of the Registered Device
        3. Suffers damage due to:
          1. Acts of god perils, fire, lightening and explosion
          2. Damage during riot, strike & malicious damage

          3. The Plan provides coverage for cost of parts and labor in respect of the Covered Device for covered inherent mechanical and electrical breakdown/defects to the extent provided by the manufacturer’s warranty for Electrical / Electronic / Mechanical Products manufactured in India or is legally imported in India & sold through Official Channels of Nokia branded mobile devices and supported by an invoice & Manufacturer’s Warranty/Guarantee
      2. Exclusions
        1. Any damage to the Registered Device:
          1. due to Intentional act or wilful neglect
          2. arising before or after Plan Term
          3. under mysterious circumstances including lost or stolen
          4. due to hire or loan of the Registered Device to a third party or if ownership is transferred
          5. due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
          6. caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
          7. due to serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of Nokia
          8. due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Registered Device
        2. Damage caused by:
          1. a product/accessory that is not the Registered Device
          2. operating the Registered Device outside the permitted or intended uses described by manufacturer
          3. service (including upgrades and expansions) performed by anyone who is not an Authorized Service Centre (“ASC”) or any failure/damage caused outside the Indian territory
        3. Third-party products or their effects on or interactions with the Registered Device or the software
        4. Consequential loss of any kind or description including wear & tear.
        5. Cosmetic damage to the Registered Device including but not limited to scratches, dents and broken plastic on ports
        6. Any loss affecting to SIM card and any ancillary products even if Registered Device results into complete stoppage of working
        7. Registered Device with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of HMD Global
        8. Registered Device that has been stolen
        9. Defects caused by normal wear and tear or otherwise due to normal aging of the product
        10. Issues that could be resolved by upgrading software to the then current version
        11. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Registered Device
        12. Damage to, or loss of any software or data residing or recorded on the Registered Device
        13. Recovery and reinstallation of software programs and user data
        14. Any loss or damage to accessories and panels even if forming part of the standard pack or to any complimentary or ancillary product/s made available under any promotional scheme
        15. Damaged device where the IMEI/Serial no. cannot be identified. Please note that the IMEI mentioned on the SIM tray will not be considered as an identification of the device IMEI.
  5. Special Exclusions
    Servify and Nokia shall not be liable in respect of loss or damage to Registered Device relating to or caused due to the following:

    1. Penalties for delay or detention or in connection with guarantees of performance or efficiency
    2. Loss due to the Registered Device which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
    3. Loss due to deterioration or wearing away or wearing out of any part of the Registered Device that is caused due to or naturally resulting from its normal use or exposure
    4. Servify and Nokia shall not be liable if:
      1. the user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Registered Device and/or
      2. Due to the inability of the Customer to submit either of the processing documents or supporting documents required for processing the request

    5. In any action, suit or other proceeding where the Servify or underwriting partner(s) alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction or damage is not included under this Plan, the burden of proving that such loss, destruction or damage is included, shall be upon the Customer



  6. Plan Activation Process
    The Plan is pre-activated for the Device, the user does not have to register/activate the Plan.
  7. Service Request Process
    In the event of damage to the Registered Device, you (Device) are required to:

    1. Immediately (Not later than 72 Hours from the time of the damage) inform Servify through the  Servify Consumer Web Portal (https://nokia.servify.tech) or Servify Toll-Free Number or email.
    2. Submit all claim related information/ documents as mentioned in the My Phone App App within seven (7) calendar days of raising the claim or within the timelines as mentioned in the App or communicated to You by Servify
    3. Please note, you will not handover the Device for repairs at any service centre, including at any Authorised Service Centre (ASC) for Nokia branded mobile devices until confirmed by Servify. It is expressly stated that Servify will not be held responsible for fulfilling any such requests where the Device is handed over to a service centre by you before the Approval from Servify; any liabilities arising out of such Screen Damage Repair Request before the in-principle Approval of the requests from Servify will be solely handled by You (Customer) at Your (Customer’s) own expense
  8. Service Fulfilment Process

    1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Device, for serviceable locations, for the rest you may visit the nearest Authorized Service Centre for Nokia branded mobile devices as indicated in the My Phone App or as otherwise instructed by Servify once the Approval is provided. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the Screen Damage Repair Request and the next steps expected. Service will be performed at the said Authorized Service Centres after verification of the entitlement and validity of the Plan. Once the service is complete, you will promptly be notified via the My Phone App & Servify Consumer Web Portal. The repaired Device will be delivered to the address of initial pickup after completion of repair. In case, the PUDO service is not available, you will have to send the dispatch on “To Pay” basis to Servify’s central service hub, details of which will be communicated to you accordingly by Servify
    2. Servify reserves the right to change the method by which they may provide repair service to you, and your Nokia Device’s eligibility to receive a method of service under this Plan. Service options, parts availability and response times may vary according to the city you live in

  9. Your Responsibilities
    To receive service or support under the Plan, you agree to comply with the following:

    1. Provide a copy of your Registered Device’s original proof of purchase at the time of raising a
    2. Provide information about the reasons and causes of the damage to the Registered Device
    3. Provide identity proof if requested by Servify (at the time of raising a ‘Damage Repair Request’) to verify the User of the Device, on which Plan is activated
    4. Respond to requests for information, including but not limited to the Registered Device serial number, model, version of the operating system and software installed, any peripherals Devices connected or installed on the Registered Device, any error messages displayed, actions taken before the Registered Device experienced the damage and steps taken to avoid the damage
    5. Follow instructions Servify gives you, including but not limited to refraining from sending Registered Device that is not subject to damage protection as per the Plan and packing the Registered Device in accordance with shipping instructions as per the Plan
    6. Make sure to backup software and data residing on the Registered Device. DURING THE FULFILLMENT OF DAMAGE REPAIR SERVICE, SERVIFY OR THE ASC MAY DELETE THE CONTENTS OF THE REGISTERED DEVICE AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASC may return your Registered Device after the service event subject to applicable updates. Servify or the ASC may install latest software updates as part of hardware service that will prevent the Registered Device from reverting to an earlier version of the Operating System. Third party applications installed on the Registered Device may not be compatible or work with the Registered Device as a result of the Operating System update. You will be responsible for reinstalling all other software programs, data and passwords.
    7. You will update all the new versions available for the My Phone App from time to time and not delete the My Phone App from the Covered Device, failing which the Coverage may stand invalid and you might be asked to download the My Phone App again, and the condition of the Covered Device may be determined at your costs before enabling your entitlement towards the coverage of the Covered Device
  10. Cancellation and Refund
    1. You can cancel the Plan within 15 (Fifteen) calendar days after purchasing it. If the Plan is purchased from an online channel, the refund request has to be given accordingly to the respective online channel. If the Plan is purchased via other authorised offline channels, you may write to support@servify.tech with your purchase proof, along with the IMEI details of the Registered Device as received from the reseller the with the request for cancellation
    2. If cancellation is done within 15 (Fifteen) days from Plan purchase date, then the Customer would be eligible for 100% refund of the Plan Fee, generally paid back to you within 7 business days of receipt of accepted cancellation request
    3. If the cancellation request is received after the expiry of 15 (Fifteen) days from the date of purchase of the Plan, there will be no refund under this Plan
    4. Additionally, once a Repair Request has been raised, the Plan cannot be cancelled, and no refund is available irrespective of the decision on the Repair Request
    5. Servify may cancel this Plan if service parts for the Registered Device become unavailable, upon thirty (30) days’ prior written notice or through a notification within the 10.or Care App and by offering the refund for the balance period on an applicable pro- rata basis, subject to no repair requests made by you prior to the date of cancellation. In such a scenario, the benefits of this Plan for future date stands cancelled and you will be offered alternate options, commercially reasonable as determined solely by Servify

  11. Depreciation Matrix 
    The standard depreciation matrix applicable for this Plan is as below:

    Age of the Registered DeviceDepreciation Applicable
    Up to 90 days from the date of purchase of the Registered Device 10% of the Invoice Value
    Between 91 days to 180 days from date of purchase of the Registered Device20% of the Invoice Value
    Between 181 days to 365 days from date of purchase of the Registered Device30% of the Invoice Value
    Between 366 days to 549 days from date of purchase of the Registered Device40% of the Invoice Value
    Between 550 days to 733 days from date of purchase of the Registered Device50% of the Invoice Value
    Between 733 days to 1095 days from date of purchase of the Registered Device60% of the Invoice Value
  12. Cancellation And Refund 
    There is no cancellation or refund available under the Plan.
  13. Limitation Of Liability
    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HMD Global Oy , its subsidiary or any party acting on its behalf (collectively as HMD), , SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF HMD, SERVIFY AND ITS EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE DEPRECIATED VALUE OF THE COVERED DEVICE. SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE COVERED DEVICE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED DEVICE OR SUPPLY OF THE SERVICE
  14. Transfer Of Plan

    1. The transfer of ownership of the Plan for the Registered Device from the Device to another party will render the Plan & its benefits null and void
    2. If the Registered Device is replaced under Manufacturer’s Warranty during the Plan Term, then the replacement Device will be termed as Registered Device, with the applicable Plan benefits for the remaining period of the Plan Term. 

  15. General Terms

    1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
    2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
    3. You are not required to perform preventative maintenance on the Registered Device to receive service under the Plan, but update the My Phone App from time to time whenever there is a new version available on the Google Play Store or as advised on  https://servify.activ.space
    4. This Plan is offered and valid only if you are making a purchase in India and using in India
    5. This Plan is not offered to persons who have not reached the age of majority. This Plan may not be available in all states, and is not available where prohibited by law
    6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all of the calls between you and them
    7. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact or Service at the support mediums provided such as support@servify.tech
    8. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under https://servify.activ.space/privacy/
    9. The terms of the Plan, including the original sales receipt of the Registered Device and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
    10. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms
    11. There is no informal dispute settlement process available under this Plan
    12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
    13. These terms and conditions shall be governed by and construed under the laws of India
    14. These terms and conditions do not affect your statutory rights as a consumer


    15. Servify reserves the right, at its discretion, to change or modify, the terms of this Plan
  16. Support Contact Details:
    1. Servify Customer Service Number: 1800 123 333 888 (Toll Free), All days, 9am to 9pm
    2. Servify Customer Service Email ID: support@servify.tech
    3. Servify Claims Email ID : claims@servify.tech