Accidental Physical and Accidental Liquid Damage Protection Plan

  1. Damage Protection Plan (“Plan”)

    This risk underwritten accidental damage protection contract governs the support process for physical and fluid damages for under warranty Apple Watch sold by its manufacturer’s official sales channels in India & in its original packaging. This Plan is not valid for any products that are purchased by a customer post a return from the first customer & even in unboxed condition.

  2. Plan Coverage Duration
    1. Coverage begins when you (Beneficiary, who is the User of the Apple Watch) purchases the Plan and ends on completion of Twelve months from date of original purchase of the Apple Watch
    2. This Plan can be purchased only within 15 calendar days of the original purchase of the Apple Watch.
    3. The accidental damage protection coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty in the first 365 days post purchase of the original Apple Watch.
    4. Only one claim per Apple Watch is allowed during the term of the Plan. All subsequent claim requests shall be considered for paid repair only
  3. Coverage Details
    1. Beneficiary

      The purchaser of the Apple Watch whose name is mentioned on the original invoice is the Beneficiary. The purchaser’s spouse, children, parents and siblings or the recipient of the Apple Watch as a gift can also be the user of the Apple Watch subject to the fulfilment of the conditions mentioned in the terms and conditions here. If the purchaser is a company, Beneficiary shall mean any representative/employee of the company authorised to use the Apple Watch

    2. Covered Value

      Maximum Covered Value is equivalent to the invoice value of the Apple Watch. Claim limit is one time replacement of your Apple Watch. The Beneficiary must pay a Claim Processing charge of Rs. 1000/- as an admin fee for replacement of the Apple Watch during any claim event..

    3. Scope of Coverage

      Provided the Apple Watch is handed over to Servify or its authorized channels in its entirety during the Claim Process & that the beneficiary has submitted the documents as desired under the Plan and have purchased the Apple Watch from official sales channels of original manufacturers in India, the following conditions would be covered. If the Apple Watch:

      1. Suffers accidental physical damage and/or such damage that causes it to stop working on normal usage
      2. Fails to work because accidentally fluid has entered its internal circuitry, resulting into stoppage of the Watch
  4. Exclusions

    The Plan will not cover:

    1. Any damage or claim reported within 15 days of activation of this Plan
    2. Plan purchased beyond 15 calendar days of purchase of the Apple Watch.
    3. Any loss or damage under mysterious circumstances including lost or stolen.
    4. Loss or damage due to Intentional act or wilful neglect
    5. Loss or damage not reported to Servify within 48 hours of the loss or damage to the Apple Watch.
    6. Any loss or damage due to hire or loan of the Apple Watch to a third party
    7. Loss arising due to unlawful act including Terrorist activity, War, Nuclear Explosion, Radioactive
      Contamination, Chemical, Biochemical, Biological, Electromagnetic, Cyber Attack
    8. Consequential loss of any kind or description including wear & tear, manufacturing defects
    9. Loss or damage caused by incorrect storage, poor care and maintenance, careless use, gross negligence, incorrect installation and incorrect set-up
    10. Loss covered by supplier, dealer or manufacturer’s limited warranty
    11. Damage caused by, (a) operating the Apple Watch outside the permitted or intended uses described by the original manufacturer of the equipment, or (b) service (including upgrades and expansions) performed by anyone who is not an Authorized Service Centre (ASC) of the original manufacturer of the equipment, or any failure/damage caused outside the Indian territory
    12. If the Apple Watch is purchased outside Indian Territory.
    13. Apple Watch with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the original manufacturer of the equipment
    14. Cosmetic damage to the Apple Watch including but not limited to scratches, dents and broken plastic on ports
    15. Issues that could be resolved by upgrading software to the then current version
    16. Third-party products or their effects on or interactions with the Apple Watch or the software
    17. Your use of a computer or operating system that is unrelated to consumer software or connectivity issues with the Apple Watch
    18. Damage to, or loss of any software or data residing or recorded on the Apple Watch
    19. Recalls or modifications to the Product
    20. Accessories used in or with the Product
    21. Damage resulting from power outage, power surges or dips, fluctuating voltage, inadequate or improper voltage or current. Reception or transmission problems resulting from external causes
    22. Any damage to the watch straps or other accessories.
  5. Special Exclusions

    Servify shall not be liable in respect of loss or damage to Apple Watch relating to or caused due to the following:

    1. Loss or damage due to any experiments or tests and/or alterations resulting to any abnormal conditions of the Apple Watch
    2. Loss or damage due to mechanical or electrical break down or derangement, unless such loss is accidental damage, and which is not covered within the manufacturer’s warranty
    3. Penalties for delay or detention or in connection with guarantees of performance or efficiency
    4. Loss due to the Apple Watch which gradually develops flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or renewal of the parts affected may be necessary
    5. Loss due to deterioration or wearing away or wearing out of any part of the Apple Watch that is caused due to or naturally resulting from its normal use or exposure
    6. Servify shall not be liable for any loss or damage claim if:
      1. The user is found to be involved in any way in fraudulent or illegal activity of any kind whatsoever related to this Plan or Apple Watch and/or
      2. Due to the inability of the Beneficiary to submit any of the claim processing and claim payment documents required by Servify or the risk underwriter for processing the eligible claim
    7. The Plan shall also not cover a damage or loss:
      1. For compensation towards damage, if the said claim has already been availed once In any action, suit or other proceeding where the risk underwriter or Servify alleges that by reason of the provisions of the exceptions or exclusions above, any loss, destruction, damage or liability is not covered by this Plan, the burden of proving that such loss, destruction, damage or liability is covered shall be upon the Beneficiary
  6. Claim Procedure

    In the event of damage to the Apple Watch, you (Beneficiary) are required to do the following
    things:

    1. An immediate intimation (not later than 48 hours from the date and time of damage) about the damage should be given to Servify via its support channels comprising of the App or Portal (me.servify.tech) or Call Center Number (1 800 123 333 888) or email to claims@servify.tech
    2. The event needs to be notified to Servify with cause or reason of damage
    3. Do not get the damaged Insured Equipment repaired unless intimated over helpline of Servify & further authorized by Servify
    4. Documents required during the claim: (1) Electronic claim form duly filled in with all the details of the damage, (2) ID proof (if required), (3) Purchase invoice
  7. Claim Fulfilment Process
    1. Servify provides services through Pick/Drop Support (“PUDO”) Service for the Apple Watch, for serviceable locations, for the rest you may visit the nearest Servify Authorized Service Centre. You are required to wait until Servify confirms in writing via an email or on a voice call on your registered number or provides an update on the App or on its Consumer Web Portal about the status of the claim and the next steps expected. Once you are notified & that the replacement is available, you will promptly be notified via the App & Servify Consumer Web Portal. The replaced Apple Watch will be delivered to the address of initial pickup.
    2. Servify reserves the right to change the method by which they may provide replacement service to you, and your Apple Watch’s eligibility to receive a method of service under this Plan. Service options and response times may vary according to the city you live in
  8. Your Responsibilities

    To receive service or support under the Plan, you agree to comply with the following:

    1. Provide a copy of your Apple Watch’s original proof of purchase
    2. Provide Original copy of the Job Sheet upon replacement of the device, if requested, which was obtained from authorized service centre of the original manufacturer
    3. Provide information about the reasons and causes of the damage to the Apple Watch
    4. Provide identity proof if requested to verify Beneficiary of the Plan
    5. Respond to requests for information, including but not limited to the Apple Watch serial number, model, version of the operating system and software installed, any peripherals devices connected or installed on the Apple Watch, any error messages displayed, actions taken before the Apple Watch experienced the damage and steps taken to avoid the damage
    6. Follow instructions Servify gives you, including but not limited to refraining from sending the Apple Watch that is not subject to damage protection as per the Plan and packing the Apple Watch in accordance with shipping instructions
  9. Make sure to backup software and data residing on the Apple Watch. DURING THE FULFILLMENT OF DAMAGE PROTECTION SERVICE SERVIFY OR THE ASP MAY DELETE THE CONTENTS OF THE APPLE WATCH AND REFORMAT THE STORAGE MEDIA IF NECESSARY. Servify, or ASPs will provide a replacement unit as the Apple Watch was originally configured, subject to applicable updates.

  10. Limitation Of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVIFY AND ITS EMPLOYEES AND AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SERVIFY’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF SERVIFY AND ITS’ EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER SERVIFY SPECIFICALLY DOES NOT WARRANT THAT (i) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT SERVIFY’S LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, OR (II) FRAUD. TO THE EXTENT THAT LIABILITY UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, SERVIFY’S LIABILITY IS LIMITED, AT ITS SOLE OPTION, TO REPLACE THE APPLE WATCH.

  11. General Terms
    1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so
    2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside its reasonable control
    3. You may be required to perform preventative maintenance on the Apple Watch to receive service under the Plan
    4. This Plan is offered and valid only if you are making a claim in India
    5. This Plan is not offered to persons who have not reached at least the age of 18. This Plan may
      not be available in all states, and is not available where prohibited by law
    6. In carrying out its obligations Servify may, at their discretion and solely for the purposes of monitoring the quality of their response, record part or all the calls between you and them
    7. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with the Customer Privacy Policy of Servify, details of which are available on its website under servify.tech/privacy
    8. Servify have security measures, which should protect your data against unauthorized access or disclosure as well as unlawful destruction. You will be responsible for the instructions you give to Servify regarding the processing of data, and Servify will seek to comply with those instructions as reasonably necessary for the performance of the service and support obligations under the Plan. If you do not agree with the above or if you have questions regarding how your data may be impacted by being processed in this way, contact Service at the support mediums provided such as support@servify.tech or the call centre number of Servify.
    9. The terms of the Plan, including the original sales receipt of the Apple Watch and the Plan Confirmation, prevail over any conflicting, additional, or other terms of any purchase order or other document, and constitute your and Servify’s entire understanding with respect to the Plan
    10. Servify is not obligated to renew this Plan. If either Servify does offer a renewal, they will determine the price and terms
    11. There is no informal dispute settlement process available under this Plan
    12. In the event any section or portion of a section of these terms and conditions are deemed invalid, void or unenforceable, that section or portion of a section shall be severed from these terms and conditions, and the remaining terms and conditions shall continue in full force and effect
    13. These terms and conditions shall be governed by and construed under the laws of India
    14. These terms and conditions do not affect your statutory rights as a consumer
  12. Important Information:
    1. This Agreement shall be governed and interpreted by, and construed in accordance with, the substantive laws of India and, subject to the arbitration agreement, only the courts of Mumbai shall have exclusive jurisdiction
    2. Any communication in respect to this policy may be sent to Service Lee Technologies Private Limited, 1022, 2nd Floor, Building No.: 10, Solitaire Corporate Park, Andheri-Kurla Road, Andheri – East, Mumbai – 400 093, Maharashtra, India Tel 1 800 123 333 888 Business Hours 10am-8pm email support@servify.tech
  13. Support Contact Details:
    1. Servify Customer Service Email ID: support@servify.tech
    2. Servify Claims Email ID: claims@servify.tech
    3. Servify Customer Service Number: 1 800 123 333 888 (All days, 9am to 9pm)
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